Terms of Service
These Terms of Service (“Terms”) form a legally binding agreement between you (“you”, “user”) and Untecho Labs LLP, the company that operates Bloom Space (“Bloom”, “we”, “us”, “our”) governing your access to and use of the Bloom Space mobile application, website at bloomspace.social and any related services (collectively, the “Service”). By creating an account or using the Service you accept these Terms in full. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 18 years of age to create an account. This applies to every account created on or after October 27, 2026, in every country. Bloom does not operate a verifiable parental-consent flow and does not knowingly collect personal information from anyone under 18; if we become aware that we have, we lock the account and delete it with its data unless proof of age is provided.
Legacy accounts. Accounts created before October 27, 2026 were admitted under our earlier rule (13 years or older; 18 in India) and remain valid. Where the holder of such an account is still under 18, the account is placed under the safeguards described in App Policy §9 by default: the inbound message-request inbox is restricted to people who share a sanctuary with them, and they are not eligible to complete in-app purchases. We may request age verification at any time and suspend or delete accounts where age cannot be reasonably established.
2. Your Account
- You are responsible for maintaining the confidentiality of your login credentials.
- You must provide accurate information and keep it up to date.
- You must not impersonate another person, sell or transfer your account.
- Every account includes two (2) personas; additional persona slots can be unlocked with Petals (see Section 7.1) up to a platform maximum of ten (10). Each persona is bound by these Terms.
- We may refuse, suspend or terminate accounts that violate these Terms or applicable law.
3. The Service
Bloom is a small social sanctuary built around personas, private spaces, voice rooms, stories and clips. Features may be added, modified, limited or removed at any time. Some features are invite-only or available only on certain platforms (iOS / Android). We do not guarantee that the Service will be uninterrupted, error-free, or available in every region.
4. User Content
“User Content” means any text, image, audio, video, voice recording, message, profile information or other material you upload, post, transmit or share through the Service.
4.1 Ownership
You retain all ownership rights in your User Content. Bloom does not claim ownership of anything you create.
4.2 Licence you grant to Bloom
Solely to operate, provide, secure and improve the Service, you grant Bloom a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, transcode, modify (for technical reasons such as resizing or format conversion), distribute and display your User Content within the Service. This licence ends when you delete the relevant content, except where retention is required by law, for back-ups, safety review, or where the content has been shared by others.
4.3 Licence you grant to other users
When you post User Content into a sanctuary, persona feed or shared space, you grant members of that space a limited licence to view, react to and (where the feature allows) re-share that content within the Service.
4.4 Your responsibilities
You promise that, for any content you upload, you either own it or have permission to use it, and that it does not infringe anyone's rights.
5. Acceptable Use
You agree not to use the Service to:
- Post content that is illegal, sexually exploitative of minors, terror-related, or that incites violence or hatred against a protected group;
- Harass, bully, threaten, dox, stalk or impersonate any person;
- Share another person's private images, voice or personal information without consent;
- Upload malware, scrape the Service, reverse engineer it, or interfere with its security;
- Use automated tools, bots, or fake accounts to inflate engagement;
- Sell, rent, advertise or solicit on the Service without our written permission;
- Circumvent moderation, age-gates, rate-limits, or safety controls.
6. Personas, Identity & Privacy
Personas allow you to express different sides of yourself in different sanctuaries. You are still the same legal person behind every persona, and these Terms apply to all of them. We may, in extreme cases (e.g. credible threats, court order), associate persona activity with the underlying account for safety or legal reasons; otherwise we do not publicly link your personas.
7. Purchases & Subscriptions
Some Service features may be offered as one-time purchases or auto-renewing subscriptions. Prices are shown in your local currency where possible. Purchases made through the Apple App Store or Google Play are billed by the platform and governed by their respective terms; refunds for those purchases must be requested through the platform. Auto-renewing memberships renew at the renewal time shown in the app unless you cancel before that time; cancelling keeps your access until the end of the paid period.
7.1 Virtual currency (“Petals”)
The Service offers a virtual currency called Petals. Petals are bought in fixed packs through the Apple App Store or Google Play and can only be spent inside the Service on digital items and features — for example profile customization packs, profile layouts, additional persona slots, and similar cosmetic unlocks. Petals cannot be used to buy physical goods; physical orders in the Bloom store are billed separately and never involve Petals.
- Petals are a limited, personal, revocable, non-transferable licence to access designated digital features. They are not money or property, have no cash or monetary value, earn no interest, and cannot be sold, exchanged for cash, or transferred to another account or person — except where redemption or refund is required by applicable law.
- We may change the price, pack sizes, availability, and the catalogue of items purchasable with Petals at any time. Promotional or bonus Petals may be modified or withdrawn.
- Petal purchases are billed by Apple or Google as the merchant of record; refund requests must be made through the relevant platform. If a platform refunds a Petal purchase, the corresponding Petals are removed from your wallet. If they were already spent, your Petal balance may become negative and further Petal spending (and any creator payouts) is blocked until the balance is restored.
- Unused Petals and digital unlocks are forfeited without compensation when you delete your account or when we terminate it for a serious breach of these Terms, except where mandatory consumer law provides otherwise.
- Petal purchases and Petal spending are available only to adult accounts, as described in Section 1.
7.2 Digital content & your right of withdrawal (EEA / UK)
Petals and Petal-purchased unlocks are digital content delivered immediately. If you are a consumer in the European Economic Area or the United Kingdom, you normally have a 14-day right to withdraw from a distance purchase. By completing a purchase of Petals or a digital unlock, you expressly consent to immediate delivery of the digital content and acknowledge that you thereby lose your right of withdrawal once delivery has begun. Your mandatory statutory rights in respect of defective digital content are not affected.
7.3 Sponsored collaborations (“Collab Center”)
Business accounts with an approved B Suite option (“Brands”) may book eligible creators for sponsored posts, moments, clips and broadcasts through the Collab Center. Bloom sets the price of each deliverable from a published rate card based on the creator’s follower tier; neither party negotiates the price on the Service.
- Escrow. The Brand pays the full quoted amount in Petals when sending an offer. Bloom holds those Petals in escrow. If the creator declines or does not respond within the offer window, the Petals are returned to the Brand in full.
- Delivery & payout.After the campaign period ends and a short settlement window passes, Bloom releases Petals for each deliverable the creator actually published, less the platform fee disclosed in the quote, to the creator’s Creator Earnings balance. Petals for undelivered items are refunded to the Brand. Creator Earnings may be withdrawn subject to the creator payout terms below.
- No cancellation after acceptance.Once a creator accepts an offer, neither party may cancel. Either party may open a dispute during the campaign or the settlement window; Bloom will review and may release, refund or split the escrowed Petals at its reasonable discretion. Bloom’s decision is final on the Service and does not limit your statutory rights.
- Disclosure.Every sponsored item displays a “Sponsored” label, a “Paid partnership with” attribution, and the Brand’s call-to-action. Creators and Brands must comply with applicable advertising and disclosure laws (including ASCI and FTC guidance) and Bloom’s Community Guidelines. Bloom may remove sponsored content that violates these rules and may reverse or withhold payouts for removed content.
- Attribution & analytics.Bloom attributes taps on the Brand’s call-to-action and resulting store visits, carts, orders, lead-form submissions and follows to the campaign for a limited window and reports aggregate results to the Brand. Brands receive no personal data about viewers beyond what those viewers submit directly to the Brand (e.g. a lead form or an order).
- Eligibility & exclusivity. Creators must meet the follower and account-age thresholds shown in the app and opt in. A creator may run one campaign per niche at a time. Bloom may delist creators or suspend the Collab Center at any time.
7.4 Creator Earnings & cash-outs
Petals you earn as a creator (tips, paid memberships, sponsored collaborations, marketplace sales and commissions) accrue to your Creator Earnings balance. You may cash out Creator Earnings to your bank account through our payment partner (Stripe) on these terms:
- Holding period. New earnings stay on hold for a holding period shown on the Earnings screen in the app (currently 14 days) to cover refunds, chargebacks and disputes, then become available to cash out once your available balance reaches the minimum shown there.
- Review of larger cash-outs. Cash-outs at or above the review threshold shown on the Earnings screen are reviewed by Bloom before the transfer is sent. We aim to complete reviews within a few business days.
- Holds. If we reasonably suspect fraud, chargeback abuse, manipulation of tips or memberships, or a breach of these Terms, we may place cash-outs from your account on hold while we review. We will tell you the reason for the hold and how long it lasts; your earnings keep accruing during the hold. You can appeal a hold from the Earnings screen; appeals are decided by someone other than the person who placed the hold, and we will notify you of the outcome.
- Reversals. Where a payment that funded earnings is refunded or charged back, or sponsored content is removed under Section 7.3, the corresponding earnings may be reversed. Every reversal and adjustment appears in your transaction history with its reference.
7.5 Bloom store (physical goods)
Stores inside Bloom are run by independent sellers. Bloom provides the storefront and order tools as an intermediary; the seller is the merchant of record, sets prices, ships the goods and handles returns under the policies shown on its storefront. Online payments go to the seller’s own payment gateway; cash-on-delivery is paid to the carrier. Petals are never used for physical orders. If a complaint about an order is not resolved by the seller, you can escalate it to Bloom’s marketplace Grievance Officer (see the grievance-redressal section of our Privacy Policy), who acknowledges complaints within 24 hours and resolves them within 15 days. Your statutory consumer rights are not affected.
8. Termination
You may delete your account at any time from Settings → Account → Delete account. We may suspend or terminate your account immediately, without notice, for serious or repeated violations of these Terms, for activity that endangers other users, or where required by law. On termination, your User Content will be deleted in accordance with our Privacy Policy and applicable retention obligations.
9. Disclaimers
The Service is provided “as is” and “as available”. To the maximum extent permitted by law, Bloom disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. Bloom is not a medical, mental-health, or therapy service; nothing in the Service is medical advice.
10. Limitation of Liability
To the maximum extent permitted by law, in no event will Bloom, its affiliates, officers, employees or agents be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising out of your use of the Service. Our total aggregate liability for any claim arising from these Terms will not exceed the greater of (a) the amount you paid us in the 12 months before the claim arose, or (b) US $100. Some jurisdictions do not allow these limits, in which case they apply only to the maximum extent permitted.
11. Indemnity
You agree to indemnify and hold Bloom harmless from any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of your User Content, your use of the Service, or your breach of these Terms.
12. Changes to the Terms
We may update these Terms from time to time. If changes are material we will notify you in-app or by email at least 14 days before they take effect. Continued use of the Service after the effective date means you accept the updated Terms.
13. Governing Law & Disputes
These Terms are governed by the laws of India, without regard to its conflict-of-laws rules. Subject to the mandatory consumer-protection laws of your country of residence, any dispute arising out of these Terms or the Service will be resolved exclusively by the courts at New Delhi, India. Where required by your local law you retain the right to bring a claim in your local courts, and nothing in this section limits your rights under the Consumer Protection Act, 2019 or equivalent consumer law where you live.
14. Contact
Questions about these Terms? Email contact@bloomspace.social or write to: Untecho Labs LLP, Legal Team, Innov8 Okhla, 3rd Floor, 211 Okhla Industrial Estate Phase 3, New Delhi 110020, India. Users in India can reach our Grievance Officer via the grievance-redressal section of our Privacy Policy.